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Frequently Asked Questions

At Space Management, we aim to provide clear and efficient support for all our clients and residents. Below, you'll find answers to common queries about property management, maintenance, and our services. If you need further assistance, feel free to contact us at hello@spacemanagement.co.uk or call +44 (0)20 7602 7662.

How can I find out when the bins are collected?

To find out when your bins are collected, check your local council’s website by entering your postcode in their waste collection schedule.

I have a problem with my boiler. What can I do?

If you have a problem with your boiler, first check if the pilot light is on and whether your thermostat or boiler pressure needs adjusting. You can also check the boiler make and model and search for troubleshooting videos on YouTube, which may explain simple fixes. If the issue persists, report it to Space Management via email or phone, and we will arrange for an engineer to inspect and resolve the problem as soon as possible. If it's an emergency, please contact us immediately.

I'm a new tenant, what essential actions do I need to take?

Welcome to your new home! To ensure a smooth transition, here are the key steps you should take as a new tenant in London:

  1. Check Your Tenancy Agreement – Review the terms of your tenancy, including rent payment dates, deposit protection, and maintenance responsibilities.

  2. Set Up Utilities & Council Tax – Contact utility providers to register for gas, electricity, and water, and update your details with the local council for council tax registration.

  3. Arrange Internet & TV Services – Set up your broadband and any TV licensing if required.

  4. Inspect & Report Issues – Check the property for any issues and report anything that needs attention to Space Management at hello@spacemanagement.co.uk or call +44 (0)20 7602 7662.

  5. Understand Waste Collection – Find out your bin collection days via the local council website or ask your property manager.

  6. Locate Emergency Contacts – Familiarise yourself with emergency contacts, including your property manager, maintenance services, and local emergency numbers.

  7. Set Up Rent Payments – Ensure standing orders or direct debits are in place to avoid late payments.

If you have any questions, don’t hesitate to reach out—we’re here to help!