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Raising a Complaint At Space Management, we strive for professionalism and high standards, but we acknowledge that issues may arise. If you have a complaint, please submit it in writing, either by recorded delivery or email, detailing the issue as clearly as possible. Our Response Process Upon receipt, we will acknowledge your complaint within 3 working days and conduct a full review. A designated team member will investigate the matter and provide a written response within 15 working days, including relevant property records and third-party responses. If you remain unsatisfied, the complaint can be escalated to a senior team member, who will reassess and respond within 15 working days. Further Escalation If the complaint remains unresolved after our internal process or eight weeks have passed, you have the right to refer it to The Property Ombudsman at: The Property Ombudsman Milford House, 43-55 Milford Street, Salisbury, SP1 2BP 📞 01722 333 306 | 🌐 www.tpos.co.uk We are committed to handling complaints fairly, efficiently, and transparently, ensuring the best possible outcome for all parties.

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